WSQ ESS - COMMUNICATION AND RELATIONSHIP MANAGEMENT
- OPERATIONS
COURSE
OBJECTIVES
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To impart
knowledge and skills to allow workers to communicate effectively at the
workplace, to contribute towards improved teamwork and to practise effective
workplace negotiating skills. |
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COURSE CONTENT |
-Participate in workplace communication
to understand and align own with organisational vision,
mission and goals -Define own roles within the team,
department and organisation -Interpret, analyse and clarify information
received using appropriate communication techniques -Communicate courteously across social
and cultural differences -Cooperate and network collaboratively
with supervisor in teamwork initiatives -Understand interdependency of roles
within a team and cooperate to achieve collective synergy -Demonstrate workplace negotiation skills
in resolving conflicts |
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COURSE MEDIUM |
English |
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METHODOLOGY |
This workshop will comprise hands-on exercises, group discussions &
presentation, facilitation & sharing, critique and review. |
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STATEMENT OF ATTAINMENT |
Participants will be issued a Statement of Attainment (SOA) upon
successful completion and assessment of the training course |
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COURSE SCHEDULE |
2 full days (9am to 6pm) |
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TRAINING
VENUE
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NTUC LearningHub Pte Ltd Tel :6471 2223 |
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CDAC SKILLS TRAINING AWARD SCHEME
Award holders who failed to attend classes and assessment would have
to refund the sponsored fee of $234. |
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