CUSTOMER FOCUS SERVICE EXCELLENCE

 

 

INTRODUCTION

Keeping in touch with your customers and giving them a good service is not just about smiling and being friendly. It is an approach to your work whatever you are doing. In providing excellent service, new customers become repeat customers. Happy customers are much easier to deal with than irate customers. This training program is for professionals who want to make a significant contribution to their company’s image and bottom-line as well as to be successful in the area of customer service.

 

 

COURSE CONTENT

Importance of customer service; Knowing and managing your customers – the “expectations; needs and perceptions”;  Building customer confidence; Personal dimension of service; Effective communications and feedback skills; Putting complaints as “Gift Strategy into Practice”; Summary, reflection and close; and Personal action plan.

 

COURSE MEDIUM

Mandarin

 

 

COURSE SCHEDULE

2 days (9am to 5pm) or 4 evenings (6.30pm to 10pm)

 

TRAINING VENUE

CDAC BUILDING

65 Tanjong Katong Road, Tel :  68435566

 

 

 

CDAC SKILLS TRAINING AWARD SCHEME

 

 

Course

Customer Focus Service Excellence

 

Course Fees

$300

CDAC Sponsored Fees

$285

Upfront Payment by Award Holder

$15

 

Award holders who failed to attend classes would have to refund the sponsored fee of $285.